Ronald Mah, M.A., Ph.D.  Licensed Marriage & Family Therapist MFC32136

                                   Psychotherapy for Children, Teens, Adults, Couples, & Families, Consulting, & Training

          433 Estudillo Ave., #305, San Leandro, CA 94577-4915 - Office: (510) 614-5641 - Fax: (510) 889-6553 - e-mail: Ronald@RonaldMah.com - website: www.RonaldMah.com

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Books by Ronald Mah

 

Calligraphy for "Learning" in

Handouts

(Mini-Posters)

 

DVDs

by Ronald Mah

on Children's Behavior,

Discipline, and Child

Development at

                   

Articles

for Parents, Teachers, Educators, and Human Services Professionals

 

Consulting,

Parent Education,

& Staff Development Workshops

& Trainings

 

Professional

Development

Workshops, Articles, & Consultation,

for Therapists

 

Therapy & Counseling

 

Coaching

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For workshops on the following topics, go to:

 

Workshops for Adults: Staff, Teachers, & Parents, Clients & Conflict, Work Dynamics, Burnout

download a Microsoft file of these Workshop descriptions 

Children's Behavior Adult.
Self-Esteem Anti-Bias
Child Development Human Serv Prof
Family File of all Descriptions

 

BUILDING CONSTRUCTIVE ALLIANCES

WITH ANGRY, INSECURE, UNHAPPY, OVERLY-INVESTED, OR SUSPICIOUS PARENTS OR CLIENTS

   

POSITIVE RESOLUTIONS WITH HOSTILE, ANGRY, AND UNHAPPY CLIENTELE

 

BURNOUT DANGER!!

ON STAYING PHYSICALLY AND EMOTIONALLY HEALTHY IN THE WORKPLACE

   

BALANCING PROFESSIONALISM, SENSITIVITY, & FRIENDSHIP AS BOSS, (& BUDDY?), COLLEAGUE, CONFIDANT, & EMPLOYEE  

"GETTING IT TOGETHER"

FAMILY DYNAMICS AT HOME (& AT WORK!!) A Dual Training for Creating Healthy Relationships & Teams

 

"BOOGERS, TANTRUMS, HEAD LICE, and PIN WORMS…

JUST WHY DO WE DO THIS?"

 

FROM PERSONAL THROUGH MORAL & CULTURAL ISSUES

TO ETHICAL & LEGAL REQUIREMENTS--THE STORY OF THE "AL's"

    

 

BUILDING CONSTRUCTIVE ALLIANCES

             WITH ANGRY, INSECURE, UNHAPPY, OVERLY-INVESTED,

                  OR SUSPICIOUS PARENTS OR CLIENTS

 

FORMAT:

Lecture and Discussion- Participants are encouraged to make the workshop more relevant to their concerns by asking questions.

 

DESCRIPTION:

Focus is on understanding and addressing the underlying emotional and psychological issues of parents or clients with issues with your program; and how staff can best meet their needs through this awareness combined with appropriate technique, without compromising their integrity and needs. 

 

SUMMARY OF CONTENT:

Part A - Lecture and Discussion

1) Professional Personal Relationship- Investing in a positive alliance with the parent.

 

2) Dealing with Parent or Client Complaints

  Underlying Emotional and Psychological issues- Parents or Clients

  Underlying Emotional and Psychological issues- Staff 

  Making the Psycho/emotional Diagnosis

  Connection and Validation based on the Diagnosis

            HOW TO MAKE EMPATHIC CONNECTION

            THE VALIDATING MESSAGE, Message Part One

            THE REALITY MESSAGE, Message Part Two

 

3) Preventing Self-Sabotage

  Five Defensive Styles that Sabotage positive interaction/resolution

  Renewing the Communication Contract w/ the Parent or Client

 

PART B - Advanced Experiential Training (optional)

1) Secrets and Motivation

2) Role Play Work

            The trainer, with input from the program head, will provide role play scripts with psychodynamic descriptions of clients and typical staff-client interactions.  Workshop participants role play both staff and client roles in confrontational situations.  Participants playing staff roles try to discover their own defensive styles and try to implement theoretical training from Part A in dealing with hostile clients. Participants playing clients experience either the satisfaction or frustration of well handled or poorly handled response from staff.  The empathic experience will serve them in subsequent actual interactions with clients.  The trainer and the other workshop participants under the trainer's guidance observe and feedback analysis and suggestions for positive resolution.

"GETTING IT TOGETHER"

FAMILY DYNAMICS AT HOME (& AT WORK!!)

A Dual Training for Creating  Healthy Relationships & Teams

 

FORMAT:

Lecture and Discussion- Participants are encouraged to make the workshop more relevant to their concerns by asking questions.

 

DESCRIPTION:

Focus is on creating practical understanding of both the intrapersonal (you), the interpersonal (others), and the system issues that can lead to tension, stress, frustration, and eventually, moral problems, low productivity, and dysfunction in the family, agency, program, or workplace.  Dynamics of the family and of the workplace are compared and contrasted to foster greater understanding and health in both areas.  Addressed are the family (or staff's) emotional and psychological needs as part of the family (or “workplace family").  Theories of role definitions, system theory, communication, temperamental differences, and psycho-emotional needs are combined to create understanding and to lead to practical strategies for resolving dysfunction in the family and workplace.

 

SUMMARY OF CONTENT:

A. FAMILY SYSTEMS & WORK SYSTEMS

 

B. CHARACTERISTICS OF HEALTHY & UNHEALTHY AGENCIES, PROGRAMS, OR WORKPLACES.

            The Workplace System: Hierarchies, Role Definitions, Sub-systems, Lines of Responsibility, Alignments, Coalitions, Triangles, Communication.

 

C. PSYCHO-EMOTIONAL ISSUES

            1. The Emotional-Psychological-Physical Relationship

            2. Intra-personal Issues- On Knowing Yourself (You w/You) On Developing Self-Esteem: Acceptance/Significance, Power & Control, Virtue, Competence.

            3. Interpersonal Issues (You w/Others- especially Colleagues & Clients) Boundary Problems;  Communication Skills;  Validation/Invalidation;  Defensive Styles that preclude validation.

            4. Management/Discipline Issues (You w/Others).

 

D. TEMPERAMENTAL ANALYSIS of self & others - match and mismatch issues.

 

E. STRESS RESPONSE STYLES- Negative & Positive

1) Denial  2) Intensification  3) Avoidance behavior  4) Hypervigilance 

5) Passive-Aggressive Action  6) Co-Dependent Behavior

7) Proactive Action  8) Cathartic Release & Other Types of Release  

9) Rest  10) Self-Nurturing  11) Seeking Help  12) Understanding/Insight

 

POSITIVE RESOLUTIONS WITH

HOSTILE, ANGRY, AND UNHAPPY CLIENTELE

 

FORMAT:

Lecture, Discussion, and Experiential Work- Participants are encouraged to make the workshop more relevant to their concerns by asking questions.

 

DESCRIPTION:

Focus is on understanding and addressing the underlying emotional and psychological issues of clientele with issues with your establishment or program; and how staff can best meet their needs through this awareness combined with appropriate technique, without compromising their integrity and needs, or management policies. 

 

SUMMARY OF CONTENT:

Part A - Lecture and Discussion

1) The Professional Personal Relationship

            Investing in a positive alliance with clientele.

 

2) Selling the Primary Product- Yourself

            Underlying Emotional and Psychological issues- Clientele & Staff 

 

3) The Complaint Versus the Psycho/emotional Issues

            "Ignoring the Facts" to make the connection! - Making the Diagnosis

 

4) Connection and Validation based on the Diagnosis

            HOW TO MAKE EMPATHIC CONNECTION

            THE VALIDATING MESSAGE, Message Part One

            THE REALITY MESSAGE, Message Part Two

 

5) Renewing the Contract w/ the Client

 

6) Staff Defensive Styles that Block Effective Resolution

 

PART B - Advanced Experiential Training

1) Secrets and Motivation

2) Role Play Work

            The trainer, with input from the program head, will provide role play scripts with psychodynamic descriptions of clients and typical staff-client interactions.  Workshop participants role play both staff and client roles in confrontational situations.  Participants playing staff roles try to discover their own defensive styles and try to implement theoretical training from Part A in dealing with hostile clients. Participants playing clients experience either the satisfaction or frustration of well handled or poorly handled response from staff.  The empathic experience will serve them in subsequent actual interactions with clients.  The trainer and the other workshop participants under the trainer's guidance observe and feedback analysis and suggestions for positive resolution.

"BOOGERS, TANTRUMS, HEAD LICE, and PIN WORMS…

JUST WHY DO WE DO THIS?"

 

DESCRIPTION:

A humorous lecture that encourages participants to value both the challenges of working with young children and themselves as vital contributors to children and the community.  From runny noses, to germs, to tantrums-- the frustrations of  early childhood development work are balanced against the impact of good and great caregiving on children's development and community and social health.

 

SUMMARY OF CONTENT:

Stuff my child development teacher forgot to tell me.

A little girl and a snail story.

The first two years… like the river in Brazil.

 

Tantrums: what are you supposed to do about a kid throwing a tantrum.

            The tantrum in the sandbox..

                       

From Preschool or Daycare to Princeton, UC Berkeley, UCLA, and Harvard.

 

The difference between a professional and a ……

            Integrity and the ECD educator.

 

The Two Dirty Tricks of child development.

            The Two Reasons I chose to become an ECE person.

 

What's worse than finding head lice in your kid's hair?

What's worse than head lice?

 

A Chinese folktale -- a fairy tale in the United States!

            The Challenge (the Dilemma) of Teaching in America

 

Traits of resilient children.

Why you?  Why him?  Why her?  When so many didn't?

 

The Epitaph on your tombstone?

            The Legacy of quality ECD work.

 

BURNOUT DANGER!!

ON STAYING PHYSICALLY AND EMOTIONALLY HEALTHY 

IN THE WORKPLACE

 

FORMAT:

Lecture and Discussion- Participants are encouraged to make the workshop more relevant to their concerns by asking questions.

 

DESCRIPTION:

Focus is on creating practical understanding of both the intrapersonal (you) and the interpersonal (others) issues that can lead to tension, stress, frustration and eventual burnout in work.  Addressed are the professional's and clients' and/or staff's and clients'/customers' emotional and psychological needs when a people interaction occurs.  Theories of diagnosis, stress management, temperamental differences, and psycho-emotional needs are combined to create understanding and to lead to practical strategies for resolving personal/professional frustrations and stress in work situations.

 

SUMMARY OF CONTENT:

A. PHYSICAL ISSUES

 

B. PSYCHO-EMOTIONAL ISSUES

The Emotional-Psychological-Physical Relationship

Intra-personal Issues- On Knowing Yourself (You w/You), Self-Esteem: Acceptance/Significance, Power & Control, Virtue, Competence.

Interpersonal Issues (You w/Others- especially Colleagues & Clients), Boundary Problems;  Communication Skills;  Validation/Invalidation;  Defensive Styles that preclude validation.

Management/Discipline Issues (You w/Others)

           A DIAGNOSTIC HIERARCHY for approaching problem behavior.

 

C. TEMPERAMENTAL ANALYSIS of self & others - match and mismatch issues.

 

D. STRESS RESPONSE STYLES:

  Stress Building Responses:

   1) Denial;  

   2) Intensification

   3) Avoidance behavior

   4) Hypervigilance

   5) Passive-Aggressive Action

   6) Co-Dependent Behavior

 

  Stress Releasing Responses:

    1) Proactive Action

   2) Cathartic Release

   3) Physical Release

   4) Breathing

   5) Rest

   6) Self-Nurturing

   7) Seeking Help

   8) Understanding/Insight

FROM PERSONAL THROUGH MORAL & CULTURAL ISSUES TO

ETHICAL & LEGAL REQUIREMENTS--THE STORY OF THE "AL's"

 

FORMAT:

Lecture and Discussion- Participants are encouraged to make the workshop more relevant to their concerns by asking questions.

 

DESCRIPTION:

Description: How personal (individual, family, and societal) influences form the foundation for moral beliefs, and how they bring individuals to the field of early childhood education.  Facing challenges in working with children (the talk will discuss dealing with temper tantrums as a concrete example) brings the individual's personal issues face to face with ethical and professional dilemmas (and sometimes legal requirements).  Under ethical and legal requirements, how and why the work stays intensely personal.

 

SUMMARY OF CONTENT:

1. Why individuals become involved in child development/early childhood education.

Unexpected "benefits!"

 

2. Three Strands leading to Moral and Cultural Standards:

a) Individual

b) Familial

c) Social: historical, political,religious, economic

            How Individual, familial and social experiences come together to create moral codes—individual's sense of what is right and wrong

            Cross cultural issues that arise in the mix of culture and of peoples

 

3. How historical, political, religious, and economic experiences come together for a society to create the cultural framework for the society, i.e. the morality of the society

 

4. What being professional means

What differentiates a professional from another service provider or saleperson?

How Education, Training, Experience, Child Development Theory, and Ethics and Legalities define professionalism

 

5. An example—Dealing with Temper Tantrums professionally and effectively

Four types of tantrums, four underlying issues, and four approaches.  Personal and emotional prejudices affecting approaching difficult behavior

           

6. Between Ethical and Legal -- the Chicken or the Egg?

The First Child Abuse Intervention  -  What professions claim to be and do

 

7. Why mandated child abuse reporting had to be mandated

 

6. Always Personal

 

BALANCING PROFESSIONALISM, SENSITIVITY, & FRIENDSHIP

AS BOSS, (& BUDDY?), COLLEAGUE, CONFIDANT, & EMPLOYEE

 

FORMAT:

Lecture and Discussion- Participants are encouraged to make the workshop more relevant to their concerns by asking questions.

 

DESCRIPTION:

Focus is on understanding dynamic issues in the supervisor-supervisee relationship: the intrapersonal, the interpersonal, and the system issues that can lead to tension, stress, frustration, and eventually, morale problems, low productivity, and dysfunction in the agency, program, or workplace.  Addressed are the staff's emotional and psychological needs as part of the workplace "family".  Theories of personal & professional boundaries, role definitions, system theory, communication, temperamental differences, and psycho-emotional needs lead to practical strategies for a healthy work relationship.

 

SUMMARY OF CONTENT:

A. FAMILY SYSTEMS & WORK SYSTEMS

 

B. CHARACTERISTICS OF HEALTHY & UNHEALTHY AGENCIES, PROGRAMS, OR WORKPLACES.

 

            UNIQUE CHARACTERISTICS & CHALLENGES of Specific Organizations, Programs, or Businesses

 

            DEFINING THE ROLES: Boss, Mentor, Parent, Teacher, Colleague, Confidant, Ogre, or What?  Employee, Disciple, Child, Partner, Irritant, or What?

 

            THE WORKPLACE SYSTEM: Hierarchies, Role Definitions, Sub-systems, Lines of Responsibility, Alignments, Coalitions, Triangles, Communication

 

            TEMPERAMENTAL ANALYSIS OF THE WORKPLACE STEW - Personality Match & Mismatch

 

C. SELF-ESTEEM IN THE WORKPLACE

 

            THE FOUR CORNERSTONES OF SELF-ESTEEM for Yourself & Others: Acceptance/Significance, Power & Control, Virtue, Competence

 

            COMMUNICATION SKILLS that Facilitate Self-Esteem

 

D. MANAGEMENT & DISCIPLINE ISSUES- Adult to Adult           

 

 

        

     Map Link to Office              HOME      about Ronald      Articles     Therapy & Counseling     Workshops & Consulting     Handouts     for Therapists     Books     DVDs     Links     Contact       
 
433 Estudillo Ave., #305, San Leandro, CA 94577-4911 Office: (510) 614-5641 - Fax: (510) 889-6553 - E-mail: Ronald@RonaldMah.com 
 
Send mail to Ronald@RonaldMah.com with questions or comments about this web site.
Copyright © 2007 Ronald Mah, M.A., Ph.D.
Last modified: November 01, 2008